Please be sure to check the estimated turnaround times and policies listed on each service page. While we do our best to predict an accurate timeframe, the estimated timeframes are subject to change in certain occasions and can go the full length of our contract! Please provide your order number on the form below and we are happy to get back to you with an update within 24hrs.
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TURNAROUND TIMES & DISCLAIMER
Turnaround times vary for all service options! Please click on the service you're interested in, and you will see a tab labeled "turnaround time." You can find estimated turnaround time for each specific service under this tab.
DISCLAIMER: While we do our best to project an accurate estimated timeframe, turnaround time may vary & also depends on the complexity of the overall design request! Turnaround time may also be extended during periods where we are experiencing high volumes of rush orders, or when I am running a sale. Our contract allows up to 3 months to complete your services in cases where extreme delays or Acts of God play a part. For this reason, it may be in your best interest to opt for a rush order on the intake form to ensure your deadlines are met. We will update all clients on any potential and emergency delays.
If you have already booked & did not select the rush order add-on on the form, you can still rush your order at anytime throughout the process for the additional cost. (Varies depending on service) Just ask us for an invoice! Rush order ensures anywhere from 3-5 business day turnaround time for first drafts as well as expedited revisions. Please note: for a la carte services, a rush fee will need to be paid PER SERVICE if that's something you require.
Whenever you're ready, payment for your services can be made right here on the website! When you add your items to cart, you'll notice our services are listed as digital downloads. A PDF document directing you to our intake form will be sent to your email immediately once you place your order, and that is the only file that will be attached. You do not receive any kind of final design files with your first email! Once the intake form is received and contract signed, turnaround time will begin as well as the drafting process of your projects. (As long as all materials were provided up front on the form, anything left off of the form can potentially delay turnaround time) Please refer to the estimated turnaround times on each service page for an expectation on when you will be receiving your drafts. When your drafts are completed, they will be sent over via email and you will have a chance to provide us with 2 sets of revisions. Please be sure to always check spam throughout the process as sometimes e-mails with large attachment sizes are filtered there. Once you are happy with the concept, we will confirm once last time; then your final files will be sent over via email as well.
We do not provide step-by-step updates throughout the design process. Once the intake form is received, we should have all we need -- so long as the information is accurate & there are no idea changes. Unless we need clarification on the form, you will not be contacted by us until the first drafts are prepared for your review. This is so we can focus on designing, with as little distraction as possible. We understand this does not work for everyone and some clients prefer constant updates, so please be sure the communication policy coincides with the way you prefer to do business! There are no refunds once your order is placed on our site.