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TURNAROUND TIMES & DISCLAIMER
Turnaround times vary for branding package options! Please click on the package you're interested in, and you will see a tab labeled "turnaround time." You can find turnaround time for each specific package under this tab.
DISCLAIMER: While we do our best to project an accurate estimated timeframe, turnaround time may vary & also depends on the complexity of the overall design request! Turnaround time may also be extended during periods where we are experiencing high volumes of rush orders, or when I am running a sale. Our contract allows up to 2 months to complete your services in cases where extreme delays or Acts of God play a part. For this reason, it may be in your best interest to opt for a rush order on the intake form to ensure your deadlines are met. We will update all clients on any potential and emergency delays.
If you have already booked & did not select the rush order add-on on the form, you can still rush your order at anytime throughout the process for the additional $200. Just ask us for an invoice! Rush order ensures 7-10 business day turnaround time for first drafts as well as expedited revisions. Please note: for a la carte services, a rush fee will need to be paid PER SERVICE if that's something you require.
Whenever you're ready, payment for your a la carte services can be made right here on the website! When you add your items to cart, you'll notice our services are listed as digital downloads. A PDF document directing you to our intake form will be sent to your email immediately once you place your order, and that is the only file that will be attached. You do not receive any kind of logo files with your first email! Once the intake form is received and contract signed, turnaround time will begin as well as the drafting process of your logo. Please refer to the estimated turnaround times above for an expectation on when you will be receiving your drafts. When your drafts are completed, they will be sent over via email and you will have a chance to provide us with 2 sets of revisions. Please be sure to always check spam throughout the process as sometimes e-mails with large attachment sizes are filtered there. Once you are happy with the concept, we will confirm once last time; then your final files will be sent over via email as well.
We do not provide step-by-step updates throughout the design process. Once the intake form is received, we should have all we need -- so long as the information is accurate & there are no idea changes. Unless we need clarification on the form, you will not be contacted by us until the first drafts are prepared for your review. This is so we can focus on designing, with as little distraction as possible. We understand this does not work for everyone and some clients prefer constant updates, so please be sure the communication policy coincides with the way you prefer to do business! There are no refunds once your order is placed on our site.
REFUND POLICY & DISPUTES
Please be 100% sure that Belladonna Creative is a good fit for your business before placing any orders, and make sure you've reviewed all policies as well as the FAQ. All payments are 100% non-refundable once the order is placed through our site, and buyer's remorse is no exception to this policy. If you opt to dispute your payment(s) at any point throughout the process, you will lose the rights to all work completed, our contract will be considered null and void, and there will be no obligation to complete the agreed upon services.
If you are feeling uneasy or concerned at any point throughout this process, please shoot us a text or email so we can come to a resolution. There is no going back once a dispute is opened. Disputes take 90 days to resolve, even if the customer changes their mind and cancels the dispute. Once a dispute is initiated, we will provide your bank with a copy of our signed contract stating all fees are non-refundable and in turn, the funds will be returned to us either way. In case of wrongful/fraudulent dispute when all materials have been provided to customer, we reserve the right to revoke all rights to your materials & seek legal remedy in accordance with our service contract. Please reach out if you have any questions or concerns throughout the process.
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